The WOW Factor

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Quality – I want to always give my clients the WOW factor. That means when I present them with their freshly groomed kitty, their response needs to be, “Wow! She’s never looked so good!” It’s really not hard to accomplish this, given the fact that many groomers do not present a WOW factor to their clients. This means that cat owners have grown accustomed to less-than-stellar grooms. They settle for less because they think that is all they can get.

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